Group & Special Account Rooms Coordinator

Kimpton Hotels & Restaurants•Charlottesville, VA

13d•Onsite

About The Position

This role is for a driven, ambitious individual with a passion for hospitality sales and customer service. The coordinator will utilize their organization, computer, and property systems management skills to assist the Sales Manager and support all aspects of group rooms booking and coordination. The company emphasizes heartfelt, human connections and a culture that celebrates diversity, creativity, and self-leadership.

Requirements

1 to 2 years of experience in hospitality service preferred; front desk experience is a plus.
Deep understanding of customer and market dynamics and requirements.
Knowledge of Opera, Passkey, Delphi, Microsoft Office suite is preferred.
Able to address difficult situations with tact and attention to detail.
Self-leader that works well with a team and on your own.
Well organized, with excellent follow-up skills.
Excellent communication skills both internally and externally.
Flexible schedule, able to work shifts according to business need.

Nice To Haves

Front desk experience
Knowledge of Opera, Passkey, Delphi, Microsoft Office suite

Responsibilities

Correspond with clients and enter pertinent information into the Delphi sales system.
Enter rooming lists and routing.
Turn groups definite and detail appropriately.
Reconcile room blocks.
Assist front desk during high demand.
Assist event planners with special requests.
Assist with gift bags and amenities.
Act as Liaison for UVA groups.
Process commissions for the accounting department.
Greet and welcome groups to the hotel.
Perform various administrative duties such as typing, answering telephones, and sending correspondence.
Take on responsibilities outside of the job description as needed.