Sales Consultant- Full Time

CarMax • Lancaster, PA

7d • $8 - $20

About The Position

As a Sales Consultant Trainee, you will help create CarMax’s customer-first experience by building relationships, understanding customer needs, and guiding customers toward suitable vehicles. The position includes paid training and mentorship and is open to candidates without prior auto sales experience. The role emphasizes honesty, transparency, and learning, with opportunities to grow into future mentoring, management, or business leadership roles.

You will help customers select vehicles from CarMax inventory and guide them through appraisals, test drives, and financing applications. You will provide clear information, complete transaction documentation, collaborate with team members, keep current on products and promotions, and follow Environmental, Health and Safety requirements while maintaining an orderly work area.

Sales Consultants earn an average of $65,000 annually, with top performers able to earn $90,000 or more. The hourly rate is $7.75–$20.00, and the position is eligible for commission. Full-time hourly or commissioned associates may accrue up to 48 hours of sick time annually and receive 80–200 hours of vacation annually after a 90-day waiting period, depending on continuous service. They also receive eight hours of pay for each of six scheduled holidays and one floating holiday; holiday premium pay may apply when working a scheduled holiday due to business need. Benefits are subject to applicable state law and company terms.

Requirements

• Strong listening and communication skills with a customer-focused mindset.
• Self-motivation and ability to work independently and as part of a team.
• Comfort using technology to process transactions and access inventory information.
• Ability to adapt to a fast-paced, dynamic environment.
• Commitment to integrity and transparency in customer interactions.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Nice To Haves

• Sales or customer service experience in retail or similar environments is preferred.

Responsibilities

• Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
• Guide customers through the process, including appraisals, test drives, and financing applications.
• Listen actively and provide clear, honest information to deliver an exceptional customer experience.
• Complete accurate documentation for transactions.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction.
• Stay informed about CarMax products, services, and promotions.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid training and mentorship.
• Up to 48 hours of sick time per year accrued each pay period for eligible full-time hourly or commissioned associates.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commissioned associates.
• Eight hours of pay for each of six scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commissioned associates.
• Holiday Premium Pay for eligible associates who work a scheduled holiday due to business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed