Full Time Sales Consultant

La-Z-Boy•Sterling, VA

9d•$50,000 - $70,000•Onsite

About The Position

La-Z-Boy Furniture Galleries is hiring a Sales Consultant to sell furniture, accessories, and services while delivering a positive customer experience. The role combines sales and design support: consultants learn customers’ needs, present customized product options, promote the Design program, and schedule professional in-home consultations. Compensation includes training pay of $16 per hour for 2–6 weeks, followed by a base rate of $13 per hour (which varies by store location), sales commission, and potential quarterly bonuses. The stated average annual earning potential after training is $50,000–$70,000+, inclusive of base, bonus, and commission. Commission rates vary from 2% to 6% by sales type, and quarterly bonuses may be up to $2,000 based on individual sales goals. The company will ensure pay meets applicable state or local minimum-wage requirements. The position is 40 hours per week and requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required. Duties also include supporting store operations, maintaining displays and cleanliness, completing orders and system logs, scheduling deliveries, and opening and closing the store. The role has no supervisory responsibilities. The work is performed indoors and involves standing for long periods, repetitive hand motions, and lifting or carrying up to 50 pounds. Candidates must be able to pass a background check and drug screen. La-Z-Boy describes its culture as inclusive and emphasizes clear communication, employee contributions, and equal opportunity. Benefits listed include health, dental and vision insurance, life and disability insurance, paid vacation and holidays, a 401(k) with company match, paid bonding leave, paid training, tuition reimbursement, a health savings account, and an employee assistance program.

Requirements

High school diploma or equivalent.
Excellent communication, customer-service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as part of a team.
Ability to work the schedule and hours required by business needs, including evenings, weekends, and holidays as required.
Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to use repetitive hand motions nearly continuously and to hear and listen; frequently sit, walk, bend, and stoop.
Ability to pass a background check and drug screen.

Nice To Haves

Previous selling experience and the ability to close a sale are strongly preferred.
Bachelor’s degree in Business or a related field.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Promote the Design program and assist the Designer in achieving established program sales goals.
Follow the La-Z-Boy selling process and provide customers with a favorable experience.
Use sales skills including rapport building, needs discovery, tailored presentations, handling objections, closing, follow-up, after-sale service, and continued contact with customers and prospects.
Use store promotions, marketing initiatives, and grassroots programs to support sales.
Maintain knowledge of the features and benefits of current and new product lines.
Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
Follow and champion the company’s Design process and support design-related store functions.
Provide a high level of service to current and prospective customers and use product knowledge and the company selling process to create informative, positive experiences.
Use Podium to support customer satisfaction and follow-up.
Make sound business decisions that support customer satisfaction and a team environment.
Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions.
Maintain positive working relationships with store employees and help train, coach, and develop new peers in product knowledge and selling skills.
Promote a culture of sales and service.
Help maintain store appearance, including showroom displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
Complete order information accurately, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately.
Show urgency, enthusiasm, and excitement with the store team and customers.
Maintain knowledge of company standards, products, processes, and systems.
Schedule customer deliveries consistently.
Open and close the store.

Benefits

Health insurance through Blue Cross/Blue Shield.
Optum in-network prescription coverage.
Dental insurance.
Vision insurance.
Paid vacation.
401(k) with company match; the US benefits summary states a company match of up to 6%.
Disability insurance.
Life insurance and AD&D coverage.
Paid bonding leave.
Paid training.
Health savings account.
Tuition reimbursement of up to $5,250 per calendar year.
Employee assistance program, including counseling sessions and financial and legal resources.
Paid holidays: 9–11 per year, according to the US benefits summary.
Two weeks of prorated vacation as a new hire, according to the US benefits summary.
Personal time for non-exempt employees or state-mandated sick time.