Sales Consultant - Full Time

La-Z-Boy • Springfield, MA

8d • Onsite

About The Position

La-Z-Boy Furniture Galleries is hiring a full-time Sales Consultant in Springfield, Massachusetts. The role sells furniture, accessories, and services while providing customers with an informative, positive experience and contributing to store sales goals. Consultants follow the company sales process, promote the Design program, and may schedule professional home consultations to present customized room designs and product recommendations. The position also supports customer follow-up, store operations, visual presentation, order processing, and team development. The role requires working the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required; the stated schedule is 40 hours per week.

Training pay is $16 per hour for 2–6 weeks, without commission. After training, base pay is $13.50 per hour, varying by store location, plus uncapped commission (3% on La-Z-Boy Design sales and 2% on other sales) and the opportunity for a quarterly bonus of up to $1,500 based on individual sales goals. Average annual earning potential after training is $35,000–$55,000+, inclusive of base, bonus, and commission. Pay is based on factors such as location, performance, qualifications, experience, and skills; the company will make adjustments as needed to comply with applicable minimum-wage requirements.

Requirements

• High school diploma or equivalent.
• Previous selling experience and ability to close a sale are strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform repetitive hand motions nearly continuously and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and La-Z-Boy services.
• Promote the Design program and assist the Designer in achieving established program sales goals.
• Follow the La-Z-Boy selling process, including approaching customers, building rapport, discovering needs, presenting customized options, responding to objections, closing sales, following up, providing after-sale service, and maintaining contact with current and potential customers.
• Use store promotions, marketing initiatives, and grassroots programs to maximize sales.
• Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessory recommendations, and professional installation benefits.
• Follow and champion established Design program processes and support design-related store functions.
• Provide high-quality service to current and prospective customers and use product knowledge and the company selling process to support a positive customer experience.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a positive team environment.
• Respond to incoming phone calls and emails, and assist with customer issues or complaints by offering appropriate solutions and alternatives.
• Maintain positive working relationships with store employees and help train, coach, and develop new peers in product knowledge and sales processes.
• Support store appearance and cleanliness, including showroom displays, product and accessory tagging, accessory catalogs, design center fabrics, and floor moves.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately and schedule customer deliveries consistently.
• Maintain knowledge of company standards, products, internal processes, and systems; bring urgency and enthusiasm to interactions with customers and the store team.
• Open and close the store.
• Work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.

Benefits

• Health insurance through Blue Cross/Blue Shield
• Optum in-network prescription coverage
• Dental insurance
• Vision insurance
• Paid vacation
• 401(k) with company match, up to 6%
• Disability insurance
• Life insurance and accidental death and dismemberment coverage
• Paid bonding leave
• Paid training
• Health Savings Account
• Tuition reimbursement of up to $5,250 per calendar year
• Employee Assistance Program, including counseling sessions and financial and legal resources
• 9–11 paid holidays each year
• Two weeks of prorated vacation for new hires
• Personal time for non-exempt employees or state-mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED