Sales Consultant - Full Time

La-Z-Boy • Springfield, MA

10d • $35,000 - $55,000 • Onsite

About The Position

La-Z-Boy is hiring a full-time Sales Consultant for its Furniture Galleries in Springfield, Massachusetts. The role sells furniture, accessories, and services while contributing to store sales goals and promoting the Design program. Sales Consultants guide customers through the company’s selling process, learn product features and benefits, and provide a positive, informative customer experience. The role includes arranging professional in-home design consultations and supporting design-related functions in the store.

The position also involves responding to customer communications, resolving customer concerns, supporting and coaching peers, maintaining showroom presentation and cleanliness, completing orders and daily system logs, coordinating deliveries, and opening and closing the store. The position offers hourly training pay for two to six weeks, followed by an hourly base rate plus uncapped commission and an opportunity for quarterly bonuses. The role requires 40 hours per week and availability for evenings, weekends, and holidays as business needs require.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform nearly continuous repetitive hand motions and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and ability to close a sale are strongly preferred.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Sell furniture, accessories, and services to contribute to store sales goals.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Follow the La-Z-Boy selling process and provide a favorable customer experience.
• Use sales skills including rapport building, needs discovery, customized presentations, objection handling, closing, follow-up, after-sale service, and continued customer contact.
• Leverage store promotions, marketing initiatives, and grassroots programs.
• Maintain knowledge of existing and new product features and benefits.
• Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessories, and installation services.
• Follow and champion the company’s Design process and support design-related store functions.
• Provide high-quality service to current and prospective customers, using product knowledge and the company selling process.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and teamwork.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop peers in product knowledge and selling skills.
• Promote a culture of sales and service.
• Help maintain store appearance, including displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Schedule customer deliveries.
• Open and close the store.
• Maintain urgency, enthusiasm, and excitement when working with the store team and customers.

Benefits

• Health insurance through Blue Cross/Blue Shield.
• In-network prescription coverage through Optum.
• Dental and vision insurance.
• Paid vacation and paid time off.
• 401(k) plan with company match, up to 6%.
• Disability insurance.
• Life insurance and AD&D; basic life insurance is also listed among US employee benefits.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Nine to eleven paid holidays each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED