Full Time Sales Consultant

La-Z-Boy • Sterling, VA

9d • Onsite

About The Position

La-Z-Boy Furniture Galleries is hiring a Sales Consultant to sell furniture, accessories, and services while delivering a positive customer experience. The role combines retail sales, design-program support, customer service, and store operations. Sales consultants use the company’s selling process to understand customer needs, present customized options, close sales, and follow up with current and prospective customers. They may schedule professional home consultations and support the Designer and other design-related functions in the store.

The position includes 2–6 weeks of training at $16 per hour with no commission. After training, base pay is $13 per hour, varying by store location, plus uncapped commission that varies from 2% to 6% by sales type and the opportunity for quarterly bonuses of up to $2,000 based on individual sales goals. The stated average annual earning potential after training is $50,000–$70,000 or more, inclusive of base pay, bonus, and commission. The company will make a minimum-wage adjustment if base pay and commissions for a performance period do not meet applicable location minimum-wage requirements.

This is a 40-hour-per-week role. The schedule is determined by business needs and may include evenings, weekends, and holidays. The role requires lifting or carrying up to 50 pounds, standing for long periods, and frequent repetitive hand motions, hearing, and listening. It also often involves sitting, walking, bending, and stooping, in indoor environmental conditions.

Requirements

• High school diploma or equivalent.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative and motivation to meet assigned goals, missions, and objectives and to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform nearly continuous repetitive hand motions and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background check and drug screen.

Nice To Haves

• Previous selling experience and ability to close a sale are strongly preferred.
• Bachelor’s degree in Business or a related field.

Responsibilities

• Sell furniture, accessories, and services to contribute to store sales goals.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Follow the La-Z-Boy selling process and provide a favorable experience to customers.
• Develop and use sales skills, including building rapport, discovering needs, presenting customized options, answering objections, closing, following up, providing after-sale service, and maintaining contact with customers and prospects.
• Use store promotions, marketing initiatives, and grassroots programs to support sales.
• Maintain knowledge of existing and new product-line features and benefits.
• Schedule professional home consultations and present customized room designs, sample fabrics, furniture, tables, accessory recommendations, and professional installation benefits.
• Follow the established Design process and support design-related store functions.
• Provide a high level of service to current and prospective customers and use product knowledge and the company selling process to support positive experiences.
• Use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and a team environment.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions and alternatives.
• Maintain positive working relationships with store employees and help train, coach, and develop peers on product knowledge and selling skills.
• Help maintain the store’s visual appearance, including displays, product and accessory tags, catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain knowledge of company standards, products, internal processes, and systems.
• Schedule customer deliveries consistently.
• Open and close the store.
• Perform other duties as assigned.

Benefits

• Medical insurance through Blue Cross/Blue Shield.
• Prescription coverage through Optum for in-network prescriptions.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off, including two weeks’ prorated vacation for new hires.
• 401(k) retirement plan with company match of up to 6%.
• Disability insurance.
• Life insurance and AD&D coverage.
• Paid bonding leave.
• Paid training.
• Health Savings Account.
• Tuition reimbursement of up to $5,250 per calendar year.
• Employee Assistance Program, including counseling sessions and financial and legal resources.
• Nine to eleven paid holidays each year.
• Personal time for non-exempt employees or state-mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED