Sales Consultant - Full Time
About The Position
As a Sales Consultant Trainee, you will help create CarMax’s customer-first experience by building genuine relationships, understanding customer needs, and guiding customers toward suitable vehicles. CarMax provides paid training and mentorship, so prior auto sales experience is not required. The role can support career growth into future mentoring, management, or business leadership opportunities. You will help customers find vehicles from CarMax inventory and guide them through the purchasing process, including appraisals, test drives, and financing applications. The position requires clear, honest communication, accurate transaction documentation, collaboration with colleagues, and a professional, customer-first approach. You will also stay informed about CarMax products, services, and promotions and follow Environmental, Health and Safety requirements while maintaining a clean and orderly work area. Sales Consultants earn an average of $65,000 annually; top performers can earn $90,000 or more annually. The hourly rate is $16.91–$20.00. In California, the position is eligible for incentives and bonuses. CarMax describes itself as the nation’s largest used car retailer, with over 250 store locations and over 30,000 associates.
Requirements
- Strong listening and communication skills with a customer-focused mindset.
- High level of self-motivation and ability to work independently and as part of a team.
- Comfort using technology to process transactions and access inventory information.
- Ability to adapt in a fast-paced, dynamic environment.
- Commitment to integrity and transparency in customer interactions.
- Willingness to learn and grow through CarMax-provided training and mentorship.
Nice To Haves
- Sales or customer service experience in retail or similar environments is preferred.
Responsibilities
- Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
- Guide customers through the process, including appraisals, test drives, and financing applications.
- Listen actively and provide clear, honest information to deliver an exceptional customer experience.
- Complete accurate documentation for transactions.
- Collaborate with team members to meet customer needs and achieve store goals.
- Maintain a professional, customer-first approach in every interaction.
- Stay informed about CarMax products, services, and promotions.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
Benefits
- Paid training and mentorship.
- In California, eligible for incentives and bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
