Sales Consultant

Dream Motor Group•Baton Rouge, LA

11d•$80,000 - $150,000

About The Position

The Sales Consultant sells and leases new and pre-owned vehicles while providing an exceptional customer experience. The role centers on understanding customer needs, following the sales process, building lasting customer relationships, and supporting customer satisfaction and retention while meeting dealership sales-volume and gross-profit goals. The Sales Consultant is expected to close at least 10 vehicles per month and 30 per quarter, achieve the predetermined monthly Minimum Acceptance Performance (MAP), and deliver a premium Mercedes-Benz customer experience. The position involves servicing sales inquiries promptly, assisting clients with information and vehicle requests, maintaining familiarity with inventory, generating and maintaining a client base, and keeping customer contact records in the dealership’s database. The Sales Consultant also provides Sales Management with a daily work plan, attends meetings and training as directed, and follows dealership policies and procedures. Professionalism, ethical conduct, confidentiality, composure in demanding situations, and quality service to customers and the dealership are expected. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Two years of dealership sales experience (required).
Ability to deliver a premium Mercedes-Benz customer experience.
Positive, high-energy attitude and strong work ethic in a fast-paced environment.
Team player with a collaborative mindset and high integrity.
Self-motivated, goal-oriented, and results-driven.
Excellent communication, listening, negotiation, and customer service skills.
Strong organization, multitasking, and time-management abilities.
Coachable, process-oriented, and able to follow established policies and procedures.
Technologically proficient, including with dealership systems, computers, and digital devices.
Professional appearance and conduct at all times.
Flexible schedule availability and willingness to travel up to 25% as needed.

Responsibilities

Close a minimum of 10 vehicles per month and 30 vehicles per quarter.
Represent the company professionally and ethically.
Collect required consumer contact information and record customer contacts in the current customer database.
Promptly and effectively service allocated sales inquiries.
Maintain dialogue with consumers who leave without purchasing.
Generate and maintain a client base.
Provide Sales Management with a daily work plan.
Maintain familiarity with vehicle inventory.
Achieve the predetermined level of Minimum Acceptance Performance (MAP) each calendar month.
Assist clients by providing information, answering questions, and obtaining requested vehicles.
Promote and retail new and pre-owned vehicles in accordance with dealership processes and guidelines, protecting the company’s integrity.
Provide prompt, efficient, and quality service to customers and the dealership, taking initiative to exceed customer satisfaction.
Demonstrate commitment to the department, customers, dealership, and company as a positive role model.
Listen actively to understand others.
Resolve disputes and difficult situations professionally and calmly.
Prioritize work to meet deadlines.
Keep credit and client information confidential.
Attend sales meetings and training classes as directed by management.
Perform other duties as assigned.