Sales Consultant - Jewelry (Full-Time)
About The Position
Shane Co. is hiring a Jewelry Sales Consultant to help customers choose jewelry for meaningful occasions and milestones. The role centers on consultative selling: listening to customers, understanding their preferences and needs, building trust, confidently recommending products, communicating value, and asking for the sale. The consultant learns about diamonds, gemstones, craftsmanship, and jewelry through company training; prior jewelry experience is not required. Consultants own individual sales goals while contributing to store performance, follow up with customers, and build lasting relationships that encourage repeat visits and referrals. They welcome coaching, continue learning, support newer team members, and represent Shane Co. with authenticity, integrity, and a commitment to product quality and customer experience. Compensation includes base pay, an individual performance bonus, and a weekly team bonus. The position offers role-specific training and opportunities for career development and advancement.
Requirements
- At least two years of consultative, customer-facing sales experience.
- Experience selling products or services where understanding features, benefits, and customer needs matters.
- A track record of building relationships that lead to results.
- Confidence communicating value and asking for the sale.
- Curiosity, emotional intelligence, and the ability to connect with different personalities.
- Evening and weekend availability.
- Strong visual acuity and manual dexterity for handling fine jewelry.
- Excellent written and spoken English.
- High school diploma or equivalent.
Responsibilities
- Create personal, memorable sales experiences by understanding each customer's story, style, and needs.
- Lead confident sales conversations that connect product features and benefits to what matters to the customer.
- Build relationships that extend beyond a single transaction and encourage repeat business and referrals.
- Learn the craftsmanship, quality, and story behind the jewelry to sell with expertise and confidence.
- Own individual sales goals while contributing to the success of the store.
- Follow up with customers and continue building relationships after they leave the store.
- Learn continuously, welcome coaching, and help newer team members grow.
- Represent Shane Co. as a brand ambassador in customer and business interactions.
- Put the customer at the center of decisions and deliver experiences that exceed expectations.
- Act with integrity and protect the company's family legacy.
- Uphold the company's quality standards and champion its commitment to worldwide sourcing.
- Make decisions and deliver work that strengthen the Shane Co. brand.
Benefits
- Competitive medical, dental, and vision coverage.
- 401(k) with company match.
- Paid vacation, sick time, holidays, and volunteer time.
- Bereavement leave, including for pets.
- Company-paid extended illness bank.
- Optional long-term disability and company-paid life insurance.
- Paid parental leave and fertility benefits.
- Dependent care Flexible Spending Accounts.
- Employee Affinity Groups.
- Dedicated role-specific training and internal learning opportunities.
- Career development and opportunities to move into leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
