Jewelry Sales Consultant

Brilliant Earth•Brooklyn, NY

1d•Onsite

About The Position

Jewelry Consultants provide an exceptional experience for Brilliant Earth customers by guiding them through the sales process via in-person and virtual appointments, phone, and live chat. They help customers find jewelry from the company’s luxury product line, meet and exceed sales targets, and create personalized experiences for important customer moments. This is an in-person role at the Williamsburg location in Brooklyn, NY, with a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour and may be adjusted at the company’s discretion. The role involves assisting customers before, during, and after purchases, managing sales leads, supporting showroom operations and product security, and using an ERP system to manage tasks and communicate across teams. Jewelry Consultants also represent the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry. Brilliant Earth offers training and career-development opportunities, a consistent weekly schedule with two consecutive days off, and a benefits package that includes health coverage, retirement matching, paid time off, parental leave, and wellness and education programs.

Requirements

Passion for providing an exceptional customer experience and going above and beyond to help customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of sales leads by email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, working with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to help maintain a safe, pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
Employee discounts on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, including a $0 monthly premium health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.