Jewelry Sales Consultant

Brilliant Earth•New York, NY

1d•$24 - $26•Onsite

About The Position

Brilliant Earth is seeking a Jewelry Sales Consultant to provide exceptional service to customers shopping for fine jewelry. The consultant guides customers through the sales process across in-person and virtual appointments, phone, and live chat, helping them find suitable products from the company’s luxury jewelry line. The role focuses on creating personalized customer experiences while meeting and exceeding sales targets in a fast-paced setting. This is an in-person role at the Williamsburg location in Brooklyn, NY. The position is full-time and includes weekend days. The targeted compensation budget is $24–$26 per hour, subject to change at the company’s discretion.

Requirements

Passion for providing an exceptional customer experience and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an interest in process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and through chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations.
Manage a high volume of sales leads through email, live chat, and phone while meeting individual revenue targets and providing a luxury customer experience.
Greet, check in, and assist customers through the purchasing process, providing personalized service.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and address questions before appointments.
Review customer feedback surveys and online reviews, and work with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to support a safe and pleasant guest experience and maintain product security.
Open and/or close the showroom and waiting area.
Use the company ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career growth opportunities, including manager check-ins, training, and annual 360 reviews.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.