Sales Concierge
About The Position
BOLT FARM is building America's most iconic romantic luxury retreat brand, backed by 3,300+ five-star reviews, 1M+ followers, and features in Forbes, Travel + Leisure, and Netflix. This is a cross-trained, relationship-based sales role spanning BOLT FARM's Front Desk, Happy Hour, and Wellness Haven. The role involves building trust, understanding guest values, recommending services to enhance their stay, confidently closing sales, and accurately recording details. Happy Hour is a key rebooking moment where guests are invited to secure their next stay. The role also involves recommending and converting rebookings, spa treatments, retail, celebration add-ons, stay extensions, and new reservations, tailored to individual guest preferences.
Requirements
- 18+ (21+ where alcohol service applies)
- Authorized to work in the U.S.
- Able to work onsite in Whitwell, TN.
- Comfort discussing pricing and confidently asking for the sale is required.
- Strong communication skills.
- Accuracy under pressure.
- Comfort learning ClickUp, and other Company systems.
- Valid driver's license and insurable record.
- Alcohol-server permit or ability to obtain one.
- Able to stand and walk for extended periods.
- Able to lift up to 50 lbs occasionally.
Nice To Haves
- Guest-facing hospitality, spa, retail, or sales experience preferred.
Responsibilities
- Deliver polished arrivals, orientations, and departures at the Front Desk.
- Manage guest intake, scheduling, and provider coordination in the Wellness Haven.
- Host and work Happy Hour and property events, including responsible alcohol service.
- Recommend and close rebookings, spa services, retail, experiences, and stay extensions.
- Process payments and keep guest notes, intake details, and handoffs accurate in Company systems.
- Coordinate with Spa, Housekeeping, Maintenance, and onsite leadership to resolve guest requests and escalate issues.
- Maintain a calm, luxury-ready environment at both the Front Desk and in the Wellness Haven.
Benefits
- Competitive hourly base
- Team commission pool on rebookings, spa, retail, experiences, and new reservations
- Guest-satisfaction (NPS) incentive
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
