Sales & Concierge Specialist Locally Owned Not Corporate
About The Position
Hand & Stone Anthem is an independently owned and operated spa that has been run by the same local franchise owners for 18 years. The business emphasizes high-touch hospitality, personalized follow-up, meticulous client notes, and a high-end wellness environment. The Sales & Concierge Specialist is a sales-heavy Wellness Consultant role, responsible for meeting membership quotas and service goals while delivering attentive concierge service to guests. The position pays $17 per hour, plus uncapped commissions and performance bonuses. The team uses Zenoti for scheduling and client information, and the role includes recommending skincare products and service upgrades, maintaining the facility, and handling high-volume scheduling. The employer describes flexible scheduling, professional growth, and discounts on services, products, and other offerings.
Requirements
- Proven track record in sales and meeting quotas.
- Ability to provide a concierge experience.
- Excellent follow-up skills and attention to detail.
- Results-oriented mindset.
Responsibilities
- Meet daily and weekly membership sales goals and service targets.
- Provide one-on-one, undivided attention and concierge-level hospitality to each guest.
- Actively engage guests rather than remaining seated behind a desk.
- Learn the science behind Dermalogica and Image Skincare products to recommend home care and service upgrades.
- Maintain a pristine facility.
- Handle high-volume scheduling accurately.
- Follow up with clients and maintain detailed client notes using Zenoti.
Benefits
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training and development
- Performance bonuses and uncapped commissions
- Employee discounts, including discounts on professional-grade services and products
- Flexible schedule
- Free food and snacks
- Tuition assistance
- KinderCare discounts (10% weekly)
- LifeMart benefits via ADP
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
