Pre-Owned Sales Specialist

O'GARA Beverly Hills • Beverly Hills, CA

8d

About The Position

The Pre-Owned Sales Specialist sells pre-owned vehicles, learns buyers’ needs, and guides them through the vehicles available on the lot. The role requires professional knowledge of the vehicles displayed and the ability to discuss and negotiate prices, warranties, incentives, and other aspects of a sale.

The specialist qualifies and assists prospective buyers, demonstrates vehicles, conducts test drives, closes sales, coordinates delivery, and completes sales and delivery paperwork. The role also builds long-term customer relationships to encourage repeat and referral business, and provides reports and information to the Pre-Owned Sales Manager.

Requirements

• High school diploma or equivalent.
• Valid California driver’s license and insurable.
• Valid California Car Salesperson license.
• Basic understanding of vehicle financing.
• Effective relationship-building skills.
• Post-sale relationship management skills.
• Effective written and verbal communication with customers, employees, and business partners.
• Attention to detail, excellent organizational skills, superior time management skills, and ability to work with minimal supervision.
• Ability to adapt to the demands of business needs.

Nice To Haves

• Prior sales experience is a plus.
• Tekion experience is a plus.
• Knowledge of Dealersocket CRM is preferred.

Responsibilities

• Develop and maintain knowledge of vehicles sold by O’GARA, compare them with competitive models, and participate in training and educational opportunities.
• Qualify prospective buyers and demonstrate vehicles by identifying customer needs and interests, explaining features, capabilities, warranties, and services, and conducting test drives.
• Close vehicle sales by addressing customer objections, negotiating pricing, and helping customers complete the purchasing process.
• Coordinate vehicle delivery and complete required documentation, ensuring customers understand vehicle operating features and applicable warranties and accurately processing required sales and delivery paperwork, including desk deals, in compliance with company requirements.
• Build customer relationships and generate repeat and referral business by maintaining a follow-up system, developing long-term client relationships, identifying trade-in opportunities, engaging with community prospects, greeting walk-in customers, responding to inquiries, and recommending sales campaigns and promotions.
• Provide sales reports and information to the Pre-Owned Sales Manager as required.
• Support O’GARA’s reputation and business performance by taking ownership of responsibilities, responding positively to new requests, and identifying opportunities to add value to the organization.
• Perform other job-related duties as assigned by management.

Benefits

• 100% employer-paid health, dental, and vision coverage for the employee.
• Paid time off and sick time.
• Employee vehicle purchase plans.
• Discounts on products and services.
• Paid training and growth opportunities.
• 401(k) plan.
• Commission compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED