Pre-Owned Sales Manager

O'Gara Coach Company•Beverly Hills, CA

About The Position

The Pre-Owned Sales Manager contributes to the department’s success by managing lease returns and acquisitions, processing California DMV-compliant purchase paperwork, maintaining inventory quality, and managing wholesale versus retail disposition. The role also oversees pre-owned sales personnel and support staff and handles other pre-owned department management tasks. The position includes supporting customers throughout the sales process, from identifying their needs and demonstrating vehicles to negotiating and closing sales and completing vehicle deliveries. The manager also helps maintain customer relationships and satisfaction, provides sales management information through reports, and keeps up to date on vehicle brands and job-related knowledge.

Requirements

High school diploma or equivalent.
Valid California driver’s license and an insurable California Automotive Salesperson license.
Previous sales experience.
Basic understanding of vehicle financing.
Effective relationship-building skills, including post-sale relationship management.
Subject matter expertise.
Effective communication with customers, employees, and business partners, including the ability to communicate enthusiasm for vehicle brands.
Excellent customer service, interpersonal, verbal, and written communication skills.
Attention to detail, excellent organizational skills, and superior time management skills.
Ability to work as part of a team and with minimal supervision.
Flexibility and ability to adapt to business needs.

Nice To Haves

Knowledge of Tekion CRM.

Responsibilities

Manage lease returns and acquisitions.
Process California DMV-compliant purchase paperwork.
Manage inventory quality and wholesale versus retail disposition.
Oversee pre-owned sales personnel and support staff.
Study vehicles sold by O’GARA, including their characteristics, capabilities, and features, and compare them with competitive models.
Qualify prospective buyers by understanding their requirements and interests, matching them to vehicle models, and building rapport.
Demonstrate vehicle operations and features, conduct test drives with customers, and explain warranties and services.
Close sales by addressing objections, asking for the sale, and negotiating prices.
Provide vehicles to customers through the established delivery process and ensure they understand operating features, warranties, and paperwork.
Maintain an owner follow-up system that supports customer satisfaction, loyalty, repeat business, and referrals.
Encourage trade-ins, meet prospects at community activities, greet walk-in customers, respond to inquiries, and recommend sales campaigns and promotions.
Provide sales management information by completing reports.
Update job requirements and vehicle brand knowledge through educational opportunities and professional publications.
Accept ownership for accomplishing new and different requests and explore opportunities to add value.
Perform other job-related duties as assigned, including assisting other Sales Department members when business needs require.