Pre-Owned Sales Manager
About The Position
The Pre-Owned Sales Manager contributes to the department’s success by managing lease returns and acquisitions, processing California DMV-compliant purchase paperwork, maintaining inventory quality, and managing wholesale versus retail disposition. The role oversees pre-owned sales personnel and support staff and handles other Pre-Owned Department management tasks. The manager supports customers throughout the sales process, from understanding their needs and demonstrating vehicles to negotiating and closing sales and completing vehicle deliveries. The role also maintains owner follow-up to encourage repeat and referral business and contributes to customer satisfaction, loyalty, and long-term clientele. Other job-related duties may be assigned by management, including assisting other Sales Department members when business needs require it.
Requirements
- High school diploma or equivalent.
- Valid California driver’s license and ability to be insured.
- California Automotive Salesperson license.
- Previous sales experience.
- Basic understanding of vehicle financing.
- Effective relationship-building skills, including post-sale relationship management.
- Demonstrated subject matter expertise.
- Effective communication with customers, employees, and business partners, including the ability to communicate enthusiasm for vehicle brands.
- Excellent customer service, interpersonal, verbal, and written communication skills.
- Attention to detail, excellent organizational skills, and superior time-management skills.
- Ability to work as part of a team and with minimal supervision.
- Flexibility and ability to adapt to business needs.
Nice To Haves
- Knowledge of Tekion CRM.
Responsibilities
- Manage lease returns and acquisitions.
- Process California DMV-compliant purchase paperwork.
- Manage inventory quality and wholesale versus retail disposition.
- Oversee pre-owned sales personnel and support staff.
- Study O’GARA vehicles and compare their characteristics, capabilities, and features with competitive models.
- Qualify buyers by understanding their requirements and interests, matching them with vehicles, and building rapport.
- Demonstrate vehicle features and operation, test drive vehicles with customers, and explain warranties and services.
- Close sales by addressing objections, asking for sales, and negotiating prices.
- Deliver vehicles through the established delivery process and ensure customers understand vehicle operation, warranties, and paperwork.
- Maintain an owner follow-up system that encourages repeat and referral business and supports customer satisfaction, loyalty, and long-term clientele.
- Encourage customer engagement through trade-in suggestions, community activities, greeting walk-ins, responding to inquiries, and recommending sales campaigns and promotions.
- Provide sales management information by completing reports.
- Maintain job requirements and vehicle-brand knowledge through educational opportunities and professional publications.
- Support O’GARA’s reputation by taking ownership of assigned work and identifying opportunities to add value.
- Perform other job-related duties assigned by management, including assisting other Sales Department members when business necessitates.
Benefits
- Health coverage for employee
- Dental coverage for employee
- Vision coverage for employee
- Paid time off
- Employee vehicle purchase plans
- Discounts on products and services
- Paid training and growth opportunities
- 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
