Sales & Client Enablement Consultant - Remote
About The Position
Optum Insight is improving the flow of health data and information to create a more connected system. The Sales & Client Enablement Consultant supports the Coding Intelligence organization through sales readiness, customer education, product adoption, onboarding, migration, and retention initiatives. This role serves as a subject matter resource for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP), translating product knowledge and stakeholder needs into effective training and enablement solutions. The role is particularly important in helping internal teams and customers transition from legacy applications to OCIP. The position works remotely from anywhere within the U.S. It partners across Product, Operations, Marketing, Customer Success, Sales, and Account Management to support product readiness and communicate platform capabilities. The role uses digital productivity tools and enterprise-approved AI tools, as appropriate, to streamline workflows, enhance content development, and support continuous improvement.
Requirements
- At least 4 years of experience in sales enablement, customer education, training delivery, sales operations, customer success, or a related enablement role.
- At least 3 years of experience developing and facilitating virtual or in-person training sessions, workshops, or webinars for internal teams or external customers.
- At least 3 years of experience creating enablement content, such as playbooks, job aids, training materials, knowledge base articles, or user guides.
- At least 2 years of experience translating software platforms or technical concepts into structured, practical learning resources.
- Experience leveraging digital productivity tools to streamline workflows and support content creation.
Nice To Haves
- At least 2 years of experience in healthcare technology, medical coding, health information management (HIM), or revenue cycle management (RCM).
- Experience supporting platform migrations, customer onboarding, or change management initiatives in a SaaS or healthcare technology environment.
- Familiarity with medical coding solutions, billing systems, or the Optum Coding Intelligence Platform (OCIP).
- Experience utilizing digital adoption platforms such as WalkMe or Pendo, or modern learning management systems (LMS).
Responsibilities
- Develop and deliver training and enablement programs for Sales, Account Management, and other customer-facing teams, including new-hire onboarding and ongoing sales-readiness initiatives.
- Lead customer education, onboarding, and product training for Coding Intelligence solutions and the Optum Coding Intelligence Platform (OCIP).
- Support customer migrations and retention through readiness planning, education, adoption support, and enablement resources.
- Assess stakeholder needs and design and implement targeted training, enablement, and product-adoption solutions.
- Create and maintain training materials, playbooks, job aids, knowledge articles, and product documentation.
- Facilitate virtual and in-person training sessions, workshops, and webinars for internal teams and customer organizations.
- Serve as a subject matter resource on Coding Intelligence products, OCIP capabilities, and industry-recommended practices.
- Partner with Product, Operations, Marketing, Customer Success, Sales, and Account Management to support product readiness and communicate new platform capabilities.
- Use digital productivity tools and enterprise-approved AI tools, as appropriate, to streamline workflows, enhance content development, and support continuous improvement.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
