Sales & Catering Manager

DoubleTree by Hilton Rochester • City of Rochester, NY

2d

About The Position

The Sales & Catering Manager solicits and develops accounts in assigned market segments and prospects for and closes business within an assigned territory to positively impact hotel revenue. The role works across hotel departments, including Food and Beverage, Guest Services, and Reservations, and uses the property’s computerized sales management system to manage hotel business.

The manager is responsible for meeting or exceeding sales goals, operating within the department’s sales expense budget, maintaining client relationships, conducting hotel tours and site inspections, and supporting sales promotions and reporting. The position also includes attending business reviews and required meetings and trainings, participating in manager-on-duty coverage as needed, and maintaining DoubleTree by Hilton standards.

Requirements

• At least 1–3 years of progressive hotel sales experience.
• Valid driver’s license in the applicable state.
• Skilled in Windows, Delphi, spreadsheets, and word processing.
• Able to communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to handle problems, including anticipating, preventing, identifying, and solving them.
• Able to understand and evaluate complex information and data from various sources.
• Able to maintain confidentiality of information.
• Able to work long hours when required.
• Able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Attend DoubleTree Hotel and United Capital Corp. business review meetings.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn the company’s sales policies and standard operating procedures and ensure the sales team knows and follows them.
• Meet or exceed sales goals and assigned sales solicitation call goals.
• Operate the Sales Department within its established sales expense budget.
• Initiate and follow up on leads and maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Contact existing accounts according to the Account Coverage Program’s tracing frequencies.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
• Assist with implementing promotions for direct sales segments, including sales parties and sales blitzes.
• Assist in preparing required reports on time.
• Apply company sales policies and selling techniques, emphasizing occupancy and Average Daily Rate.
• Conduct professional, thorough hotel site inspections with clients and present the property’s features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales to ensure issues receive follow-up.
• Entertain clients and handle inquiries as part of the Inquiry Day Program.
• Communicate effectively and courteously with employees and guests; listen to, understand, and clarify their concerns.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend required hotel meetings and trainings and participate in manager-on-duty coverage as required.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing a nametag.
• Follow DoubleTree by Hilton standards and regulations, support safe and efficient hotel operations, and help identify and resolve problem areas.
• Handle problems effectively, maintain confidentiality, and perform other duties requested by management.

Benefits

• Free lunches are offered as an option.
• Hilton employee hotel stay benefits.
• Referral bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed