Catering Sales Manager

Inn at Carnall Hall (Charlestowne Hotels)•Fayetteville, GA

About The Position

The Catering Sales Manager plans, books, coordinates, and executes Sales & Catering groups and events. The role works with the Director of Sales to meet monthly sales goals and maximize hotel revenue through upselling, client relationship management, and negotiation of contracts and event details. It communicates event specifications to clients and hotel departments, prepares event documentation, coordinates payments and rooming lists, and serves as the onsite contact for groups and events. The position also oversees banquet service operations, delegates tasks to the banquet captain, and collaborates with Food & Beverage personnel to deliver events according to contracts and Banquet Event Orders, including responding to last-minute requests in accordance with hotel policy. It supports banquet inventory and equipment management, maintains organized and safe facilities, and acts as a liaison between the Director of Sales and Food & Beverage departments. The role requires a professional, customer-service-focused approach and participation in networking and community events.

Requirements

At least 3 years of hotel sales or catering experience.
Organized, meticulous, and task-oriented, with the ability to manage time, competing priorities, and workloads effectively.
Excellent written and verbal communication and leadership skills.
Ability to work independently and collaboratively and lead a team.
Knowledge of sales techniques, selling, negotiating, and presentation skills.
Proficiency in Microsoft Office and Google Drive, with adaptability in learning additional hotel operating and sales systems.
Willingness to work days, nights, weekends, and holidays to meet the demands of an upscale hotel environment.
Ability to maintain confidentiality of proprietary information and protect hotel and company assets.

Responsibilities

Plan, book, and coordinate Sales & Catering groups.
Work with the Director of Sales to meet and exceed monthly Sales & Catering goals and maximize hotel revenue through upselling.
Build and maintain relationships with potential and active clients through professional, courteous, and ethical interaction.
Communicate with clients to initiate, negotiate, and close contracts for rooms and catered functions.
Negotiate food and beverage prices, meeting room rental, function space, rooms, and hotel services.
Participate in site visits, tours, and planning meetings for upcoming groups and potential affiliate businesses as needed.
Communicate event specifications according to meeting planner and attendee preferences through email, phone, and in-person meetings.
Confirm events with clients and affected departments using written sales contracts; create Banquet Event Orders, room diagrams, invoices, and folios.
Review contracts and lead weekly BEO meetings with affected department heads to present group agendas and details.
Coordinate client payments, enter rooming lists, and manage room inventory in RoomKey PMS.
Maintain and update Sales & Catering files, including post-event notes.
Execute event logistics for Sales & Catering groups.
Oversee banquet service operations to ensure service details follow contracts and BEOs, adapting to last-minute requests according to hotel policy.
Delegate tasks to the banquet captain and maintain effective communication and collaboration with Food & Beverage personnel.
Act as the onsite contact for groups and events.
Maintain banquet equipment and facilities in an organized, clean, and safe environment.
Work with the Food & Beverage Director to maintain banquet supplies inventory, including furniture, linen, and A/V equipment, within budget guidelines.
Communicate guest needs, problems, and concerns to the Director of Sales.
Work with the banquet captain to ensure proper event setup, breakdown, cleanup, and return of equipment and supplies to appropriate areas or suppliers.
Act as a liaison between the Director of Sales and Food & Beverage departments.
Follow instructions and perform work as assigned by immediate supervisors.
Maintain a professional appearance and adhere to the proper dress code.
Follow company policies and procedures and communicate them effectively to required team members.
Participate in on-site and off-site networking events, including charity and community events.
Maintain confidentiality of proprietary information and protect hotel and company assets.