Catering Sales Manager

Four Seasons • Fort Lauderdale, FL

4d

About The Position

The Catering Sales Manager at Four Seasons Hotel and Residences Fort Lauderdale coordinates requirements for catering groups booked by the Sales Department. The role enforces the terms of sales letters of agreement and guides meeting planners through the planning process, communicating clients’ needs and expectations to hotel departments and ensuring successful event execution and client satisfaction.

The manager negotiates with clients using creative menu presentations and event proposals to maximize revenue and profit while fulfilling contractual commitments and client needs. The position coordinates function-space utilization with Sales and Catering, finalizes confirmed bookings, pursues upselling opportunities, maintains accurate event communications and records, reviews banquet checks and bills, and supervises banquet events. The manager also works with hotel staff and clients in operational briefings, planning meetings, site visits, and menu tastings.

The role requires 2–3 years of related hotel sales experience, prior leadership experience in a luxury hotel setting, strong client-facing and organizational skills, attention to detail, creativity, and the ability to multitask, negotiate, delegate, and work under pressure. A college degree is preferred, or similar experience. The position may require long and irregular hours, including weekends and evenings.

Requirements

• 2–3 years of related hotel sales experience.
• Previous leadership experience in a luxury hotel setting.
• Proven interpersonal skills and a track record of successful client interactions.
• Good organizational skills and the ability to multitask.
• Attention to detail and a high level of creativity.
• Ability to negotiate, organize, delegate, and work under pressure.
• Ability to work long and irregular hours, weekends, and evenings.
• Authorization to work in the United States, unless currently in a managerial role at another Four Seasons location.

Nice To Haves

• College degree or similar experience.

Responsibilities

• Coordinate all requirements for catering groups booked by the Sales Department.
• Enforce the terms of sales letters of agreement and guide meeting planners through the planning process.
• Communicate client needs and expectations to all hotel departments.
• Negotiate with clients using creative menu presentations and event proposals to maximize revenue and profit while satisfying client needs and meeting contractual responsibilities.
• Coordinate function-space utilization with Sales and Catering to maximize revenue.
• Finalize confirmed bookings, maximize revenue through upselling, and communicate event details in writing and in person with hotel departments.
• Maintain an active trace and follow-up system.
• Ensure banquet checks are accurate and review bills after programs or events.
• Supervise the execution of banquet events and ensure client satisfaction at the outset of events.
• Review function space with the banquet manager and, when necessary, the head house attendant.
• Plan, attend, or participate in hotel staff and client meetings, including operational briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, board of operations meetings, planning visits, and menu tastings.

Benefits

• Medical, dental, and vision benefits.
• Employee Assistance Program.
• 401(k) Retirement Plan.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed