Sales & Business Operations Coordinator
About The Position
Acture Solutions is hiring a salaried, exempt Sales & Business Operations Coordinator for its Sales & Business Development team in Milford, Connecticut. The role combines sales and revenue operations, analytical problem solving, customer judgment, and business development. It owns sales and customer workflows, analyzes pipeline and operational information, resolves non-routine issues, recommends process improvements, and coordinates across Sales, Finance, Service Delivery, Professional Services, and technical teams. It also develops new business through targeted prospecting, qualification, discovery, and relationship building. The position is intended to build the business judgment, customer knowledge, operational understanding, pipeline ownership, and sales capability needed to progress into a Connecticut Sales Account Manager position. The schedule is Monday through Friday, either 7:00 AM–4:00 PM or 8:00 AM–5:00 PM. Travel may be required up to approximately 10% for customer visits, networking events, trade shows, company meetings, training, and professional development.
Requirements
- 3–5 years of experience in sales operations, revenue operations, business operations, account coordination, customer success, inside sales, business development, or a related customer-facing business role.
- Ability to independently prioritize work, evaluate business information, resolve non-routine issues, and recommend appropriate next steps.
- Strong analytical and problem-solving skills, including interpreting pipeline, customer, pricing, renewal, and operational information.
- Strong business judgment, accountability, and comfort working within established policies and approval parameters with limited day-to-day supervision.
- Confidence communicating with prospective and existing customers and comfort with outbound prospecting and cold calling.
- Strong relationship-building, listening, written, verbal, and presentation skills.
- Experience using CRM platforms such as HubSpot, Salesforce, or equivalent, with strong pipeline and data-discipline practices.
- Strong organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment.
- Advanced proficiency with Microsoft Office, particularly Excel.
- Ability to work independently and collaborate effectively across Sales, Finance, Service Delivery, Professional Services, and technical teams.
Nice To Haves
- Bachelor's degree in Business Administration, Sales, Marketing, Finance, Operations, or a related field; equivalent experience is also considered.
- Experience in technology, managed services, SaaS, or another recurring-revenue B2B environment.
- Experience analyzing or owning pipeline, renewals, quote-to-cash, pricing, proposals, contracts, procurement, or customer onboarding processes.
- Prior success with outbound prospecting, lead generation, appointment setting, pipeline development, or customer account support.
- Experience recommending or implementing process improvements and supporting cross-functional business initiatives.
Responsibilities
- Prioritize and manage assigned proposals, renewals, customer requests, CRM issues, onboarding matters, and revenue-lifecycle workflows according to business impact and urgency.
- Analyze CRM, pipeline, activity, pricing, renewal, and operational information to identify risks, opportunities, data gaps, and recommended actions.
- Coordinate quote-to-cash and customer-lifecycle activities across Sales, Finance, Service Delivery, Professional Services, and technical teams.
- Evaluate non-routine workflow or customer issues, determine next steps within established authority, and escalate material risks with a recommendation.
- Identify and recommend or implement improvements to sales processes, CRM, reporting, and customer workflows.
- Maintain accurate CRM, pipeline, account, activity, and revenue information and contribute to recurring reporting and business analysis.
- Develop and execute targeted outbound prospecting through calls, email, social outreach, referrals, events, campaigns, and account research.
- Research and qualify prospective customers by assessing business needs, decision-makers, timing, potential fit, and next steps.
- Participate in introductory meetings, discovery calls, customer conversations, account reviews, presentations, events, and trade shows.
- Ask discovery questions, document customer needs, and recommend appropriate follow-up or internal resources.
- Manage follow-up strategy for assigned prospects and smaller opportunities, adjusting outreach based on engagement, business context, and pipeline priorities.
- Progressively assume responsibility for smaller opportunities and selected Connecticut customer relationships as capability and delegated authority increase.
- Develop working expertise in Acture's managed services, cybersecurity, professional services, pricing, proposals, contract structures, and recurring-revenue business model.
- Represent Acture professionally and exercise sound judgment in customer communication, issue resolution, prioritization, and follow-through.
- Travel up to approximately 10% for customer visits, networking events, trade shows, company meetings, training, and professional development.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and company holidays
- Professional development and continuing education opportunities
- Hands-on sales and business-operations coaching and mentorship
- Career development opportunities within Acture's Sales & Business Development organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
