Business Operations Coordinator

Travel + Leisure Co. • Napa, CA

7d

About The Position

The Business Operations Coordinator performs all facets of the operations department, including tour reception, gifting, and contracts, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role promotes a professional atmosphere for guests and Sales & Marketing staff, supports guests and property owners, and provides administrative assistance to internal departments. The coordinator’s work is checked daily, weekly, and monthly for accuracy and validation of tour, gifting, and contractual paperwork. Decisions may affect commissions, site revenue recognition, contract securitization, cost-per-tour metrics, and marketing payroll accuracy. The position has no supervisory responsibility and is accountable for WCF Scorecard metrics, Accounting Deliverables, Cost of Sales, Product Yield Management, and adherence to company procedures to secure company assets. No travel is required.

Requirements

• High school diploma; experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Computer proficiency, including Microsoft Word, Microsoft Outlook, and Microsoft Excel.
• Proficiency in the Central Reservation System (CRS) or EPNY is preferable.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or EPNY.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents; and provide information to the Sales & Marketing department as needed.
• Provide customer service to guests, answer phones and guest questions professionally, and assist property owners with contract questions or concerns.
• Distribute premiums to guests after presentations and complete daily gift, tour, and contract reconciliation in all systems.
• Enter tour and gifting information into Central Reservations Systems/Epiphany and run reports; prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
• Prepare timeshare sales contracts for the Sales Department and property owners; assist the Administrative Supervisor in supporting Sales Staff; and prepare and maintain legal documents.
• Assist the Supervisor with administrative support for Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through a Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED