Coordinator-Business Operations

Henry Ford Health•Grosse Pointe Farms, MI

About The Position

The Coordinator-Business Operations supports the daily operations of a Henry Ford Medical Group clinic, coordinating administrative and operational functions to promote an efficient patient experience. The role helps maintain customer service, operational quality, and efficiency across clinic locations. Responsibilities include managing reception, registration, scheduling, insurance verification, referral authorization, payment collection, and daily cash management. The coordinator also maintains and troubleshoots computer and telephone systems, assists the Supervisor with employee scheduling, and performs Lead Clinic Service Representative duties as assigned. The position may coordinate operations across multiple clinic locations.

Requirements

High school diploma or equivalent.
One to two years of experience in a business office environment.
Proficiency in Microsoft Office applications.
Ability to work with detailed information and effectively with diverse populations.
Dependability, punctuality, strong organizational skills, and ability to multitask.

Nice To Haves

Experience in healthcare administration or clinic operations.
Knowledge of medical insurance and billing processes.

Responsibilities

Coordinate the Business Operations office to support customer service, operational quality, and efficiency.
Manage reception, registration, scheduling, insurance verification, and referral authorization processes.
Oversee payment collection, daily cash management, and data-driven management practices.
Maintain and troubleshoot computer and telephone systems used in clinic operations.
Assist the Supervisor with employee scheduling.
Perform the duties of a Lead Clinic Service Representative as assigned.
Coordinate operations across multiple clinic locations as needed.