Sales BDC Representative (Bilingual Preferred)

Advantage Dealer Group•Naperville, IL

13d

About The Position

Advantage Dealer Group is seeking an energetic, customer-focused Sales BDC Representative to connect with customers, respond to inquiries, and schedule appointments for the sales team. The role involves building relationships and communicating with prospective and previous customers in a fast-paced, goal-oriented environment. Bilingual English/Spanish skills are preferred. The representative supports sales opportunities by handling customer inquiries, maintaining CRM records, following up with prospects, and helping dealership marketing and sales initiatives. The position offers paid training and career growth opportunities.

Requirements

Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Positive attitude with a customer-first mindset.
Comfortable making outbound calls and following up with customers.
Proficient with computers, CRM systems, and digital communication tools.
Ability to thrive in a fast-paced, goal-oriented environment.

Nice To Haves

Previous automotive, BDC, call center, customer service, or sales experience.
Bilingual English/Spanish skills.

Responsibilities

Respond promptly to internet leads, phone calls, text messages, and online inquiries.
Engage prospective customers and answer questions regarding vehicle availability and features.
Schedule and confirm sales appointments.
Follow up with unsold prospects and previous customers.
Maintain detailed customer records in the CRM.
Support dealership marketing campaigns and sales initiatives.
Meet or exceed daily, weekly, and monthly performance goals.
Provide an exceptional customer experience from initial contact through appointment arrival.
Work closely with sales managers and consultants to maximize appointment show and sold rates.