Sales BDC Representative – Appointment Specialist

Jenkins Space Coast Honda•Cocoa, FL

About The Position

Space Coast Honda is seeking an enthusiastic Sales BDC Representative to connect with prospective customers and help them take the next step toward purchasing a vehicle. The role responds to sales inquiries, follows up with customers, schedules showroom appointments, and supports the sales team in generating sales opportunities. The dealership offers training and support in a friendly, fast-paced automotive environment. Previous automotive expertise is not required; the company is seeking someone with strong communication skills, a positive work ethic, and a willingness to learn.

Requirements

Excellent verbal and written communication skills.
Friendly, outgoing, and professional personality.
Strong phone presence and customer service skills.
Self-motivated, with a positive attitude and desire to succeed.
Ability to multitask and stay organized in a fast-paced environment.
Comfort using computers, email, texting, and CRM software.

Nice To Haves

Previous BDC, call center, sales, or automotive experience is a plus, but not required.

Responsibilities

Respond to incoming internet, phone, and website sales inquiries.
Make outbound calls, send text messages, and follow up with potential customers.
Schedule and confirm appointments for the showroom sales team.
Build relationships with prospective customers and create a positive first impression.
Follow up with customers who have previously expressed interest in purchasing or trading in a vehicle.
Work with the sales management team to generate showroom appointments and increase sales opportunities.
Maintain accurate customer information and follow-up activities in the CRM system.