Sales BDC Representative

Penske Automotive Group • Toms River, NJ

21h • $50,000 - $60,000

About The Position

Gateway Toyota, a Penske Automotive Group dealership, is seeking a dependable and motivated representative to join its Business Development Center. The role assists customers promptly, professionally, and courteously in a call center environment, communicating through phone, text, email, or social media as assigned. The position focuses on supporting exceptional customer experiences and managing customer inquiries and appointment-related interactions.

The representative uses MS Office Suite, CRM, and lead management tools to manage inquiries, update customer files, track customer interest, and compile reports and forms. The role is based primarily in an office, with some customer interactions outside. Work may include evening, weekend, and holiday hours as required. Expected pay is $50,000–$60,000 annually.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, and proportions.
• Ability to understand and follow work rules and procedures, and to carry out written, oral, or diagrammatic instructions using common-sense understanding.
• Ability to interact well with others and positively influence employee morale.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Ability to meet the physical demands described, including occasional lifting, prolonged sitting, repetitive motion, hearing and talking, and infrequent stair climbing, stooping, or kneeling.

Nice To Haves

• Associate's degree or equivalent.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Assist customers promptly, professionally, and courteously in a call center environment.
• Communicate with customers by phone, text, email, or social media as assigned.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use MS Office Suite, CRM, and lead management tools to manage inquiries and update customer files.
• Track customer interest and compile necessary reports and forms in a timely manner.
• Support customers throughout their ownership journey and contribute to a high-quality customer experience.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED