BDC Sales Representative

Reeder Chevrolet•Knoxville, TN

15h

About The Position

The BDC Sales Representative coordinates incoming customer requests received by telephone or online, searches for potential sales leads, books showroom appointments, and serves as the first point of contact for customers. The role focuses on delivering a positive customer experience and identifying customer needs and opportunities for new- and used-car sales presentations. The representative works with the BDC Manager and other BDC sales personnel to track sales leads, maintain appropriate CRM notes, and support internet-lead and telephone sales prospecting through cross-training. The role also requires staying informed about products and their features and benefits, and complying with company policies, procedures, and safety standards. Other duties may be assigned.

Requirements

Strong customer service and communication skills.
Computer skills and basic math skills.
Self-motivation and the ability to set and achieve targeted goals.
Organizational and time management skills.
Clean driving record and valid driver’s license.
Must be at least 18 years of age to apply.

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience.
Interact with customers to identify their individual needs and opportunities for new- and used-car sales presentations.
Work with the BDC Manager and other BDC sales personnel to account for sales lead opportunities and record appropriate notes in the CRM.
Complete phone calls as assigned by the BDC Manager.
Participate as a member of the BDC team, including cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
Stay informed about new products, features, accessories, and their benefits to customers.
Comply with company policies, procedures, and safety standards.
Perform other duties as assigned.