Sales Associate - Soma

Chicos Fas•Houston, TX

4d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps ensure an excellent customer experience and store profitability while advancing the company’s values and guiding principles. Sales Associates assist customers with merchandise selection, product information, and purchases, and contribute to store presentation, operations, and teamwork. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omni-channel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience and follow applicable payment, coupon, return, exchange, and security policies.
Reinforce purchase decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling, wardrobing, and customer-book communication.
Maintain knowledge of current product fit and style assortment offerings in store and online.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Assist with boutique cleanliness and organization.
Promote inclusive collaboration in problem solving.
Pursue personal development opportunities and solicit feedback.
Perform other duties as assigned.