Sales Associate - Soma

Chicos Fas•The Woodlands, TX

4d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role contributes to a great customer experience and maximum profitability through sales, customer service, merchandising, and operational support. The position may be found in multiple brands, and some duties may vary by brand. Applications are accepted for store-team talent; an applied-for position may not currently be open.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and communicating product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales and promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, supporting a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following applicable payment, coupon, return, exchange, security, and operational policies.
Reinforce buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling, wardrobing, and consistent communication using the customer book.
Know current product fit and style assortment offerings in store and online.
Support replenishment activities that keep the store full and abundant, and assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.