Sales Associate - Soma

Chicos Fas•Akron, OH

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, guided by company values and principles. The role contributes to a positive customer experience and store profitability through sales, customer service, operational support, and teamwork. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
For AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be at least 16 years old; for all other states, must be at least 18 years old.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an 8-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an 8-hour shift.
Ability to climb frequently, for 34–66% of an 8-hour shift.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales, promotions, pricing, and visual standards.
Maintain merchandise handling, presentation, and loss-prevention standards, and complete other duties as directed by Management.
Participate in visual directives, monthly store sets, and sales-floor maintenance.
Promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, and security.
Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the reward program and build customer relationships through clienteling and wardrobing.
Know current product fit and style offerings in store and online.
Communicate consistently with clients using Style Connect and Customer Book.
Support replenishment activities to keep the store full and abundant, and assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, boutique cleanliness, and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.