Sales Associate - Soma

Chicos Fas•Charlotte, NC

4d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role helps deliver a great customer experience and maximize profitability through sales, product knowledge, customer service, merchandising, store operations, and teamwork. This position may be found across multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques, sharing product knowledge, recommending merchandise, and helping customers locate or obtain products.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast, efficient register experience and follow policies for payments, coupons, returns, exchanges, security, and other operations.
Reinforce purchasing decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling, wardrobing, and consistent communication using the customer book.
Stay knowledgeable about current product fit and style assortments in store and online.
Support replenishment activities that keep the store full and abundant.
Assist with locate fulfillment.
Assist with visual directives such as floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving and seek development opportunities and feedback.
Perform other duties as assigned.