Sales Associate (Full-Time) - Mall of America, Bloomington, MN

DTLR, Inc.•Bloomington, MN

3d•$17 - $18

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned responsibilities. Work is expected to be professional, courteous, reliable, and results-oriented. The standard work week is 35 to 40 hours. The associate builds customer relationships, identifies customer needs, and provides knowledgeable product assistance. The role also supports shipments, restocking, pricing, store presentation, employee training, loss prevention, point-of-sale procedures, cash balancing, and operational compliance. The associate keeps management informed of important developments and may work in multiple stores within the assigned district.

Requirements

Previous retail or customer-service experience is preferred but not required.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision and take charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
A track record of building and working as part of a team, ability to handle responsibility, and understanding of the street-lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.

Nice To Haves

Previous work experience in retail or customer service.
High school diploma or equivalent.

Responsibilities

Provide professional, courteous, attentive, honest, and responsive customer service; identify customer needs and help customers select appropriate products.
Use fashion and trend knowledge to sell suitable merchandise while meeting DTLR standards and building customer relationships.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies, and participate in service training and product programs.
Assist the Store Manager in monitoring and identifying loss or store inconsistencies to help achieve shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft and following loss-prevention and security procedures.
Follow point-of-sale procedures, balance money received during assigned duties, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.