FT Sales Associate

LOVESAC COMPANY•Westport, CT

12d•$19 - $21•Onsite

About The Position

Lovesac is hiring a full-time Sales Associate at its Westport, Connecticut location. The role focuses on connecting with customers, helping them choose furniture suited to their lifestyles and spaces, and delivering a positive, customer-first sales experience. Associates use the Lovesac selling process, maintain and follow up on a personal quote pipeline, build customer relationships, explain products, and work toward sales goals and key performance indicators. The Sales Associate also contributes to an inclusive and respectful team culture and supports store operations, including opening and closing, inventory, visual standards, and promotions. The role requires working during high-traffic periods, including nights, weekends, and holidays; using technology and internal CRM systems; and traveling as required to local stores, vendors, or occasional meetings. This position requires extended standing and walking, furniture assembly on the selling floor, and moving furniture weighing up to 75 pounds. Associates may receive up to 125 hours of paid time off per fiscal year. Hours worked over 40 in a workweek and hours worked on recognized company holidays are paid at 1.5 times the regular rate, subject to the stated terms and policies.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including nights, weekends, and holidays.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
Ability to travel as required by the company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move furniture weighing up to 75 pounds from a lower to a higher position or horizontally between positions, and to assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Guide customers through the end-to-end sales journey by identifying their needs and delivering exceptional service.
Demonstrate product knowledge, provide engaging brand tours and product education, and confidently close sales.
Meet and exceed sales goals and key performance indicators through sound decision-making and disciplined execution.
Contribute to an inclusive, respectful environment for customers and teammates, and remain accountable, flexible, and open to feedback.
Build authentic relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Use technology and internal CRM systems to support sales, assist customers, and enable future outreach.
Travel as required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment coverage
Short-term disability coverage
Long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical plans
Dental plans
Vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc Behavioral Health through medical coverage
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a workweek
Pay at 1.5 times the regular rate for hours worked on company-recognized holidays