FT Sales Associate

Lovesac Company•Vacaville, CA

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, learn about their needs, and help them design products suited to their lifestyles and spaces. They deliver a customer-first sales experience, represent the Lovesac brand with integrity, and contribute to store operations and an inclusive, positive team environment. The role involves actively selling through the Lovesac selling process, maintaining and following up on a personal quote pipeline, building customer relationships, educating customers about products, and closing sales. Associates also support store operations, including opening and closing, inventory, visual standards, promotions, safety, and policy compliance. The position regularly involves working peak selling periods, including weekends, holidays, and nights, and may require travel to local stores, vendors, or occasional meetings. Associates may receive up to 125 hours of paid time off within the fiscal calendar year. Hours worked over 40 in a workweek and hours worked on recognized company holidays are paid at one and one-half times the regular rate. Benefits eligibility and terms are governed by company policies and plan documents.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
Ability to travel as required by the Company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer data, protecting customer privacy, and supporting the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between lower and higher positions or horizontally between positions, and assemble furniture on the selling floor.
Ability to regularly bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers energetically and optimistically, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that support loyalty, repeat business, and brand advocacy.
Guide customers through the sales journey by uncovering their needs, providing service, and building lasting relationships.
Demonstrate product knowledge, lead brand tours, educate customers, and close sales.
Manage performance and execution to meet or exceed sales goals and key performance indicators.
Contribute to an inclusive, respectful environment for customers and teammates, and be accountable, flexible, open to feedback, and willing to learn.
Build authentic relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment insurance, short-term disability, and long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc Behavior through medical coverage
One and one-half times regular pay for hours worked over 40 in a workweek
Eight paid company-recognized holidays
One and one-half times regular pay for hours worked on company-recognized holidays