FT Sales Associate

Lovesac Company • Mason, OH

8h • Onsite

About The Position

Lovesac is a design-driven furniture brand focused on adaptable, sustainable furniture. The Sales Associate connects with customers, helps them find products suited to their lifestyles and spaces, and represents the brand with integrity in a fast-paced, customer-first retail environment. The role combines consultative selling, customer relationship-building, product education, and store operations. Associates are expected to take ownership of the customer journey and their sales performance while contributing to an inclusive, collaborative team and maintaining brand, safety, and operational standards.

Requirements

• Must be at least 18 years old.
• At least one year of experience in retail or customer service.
• Able to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Able to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
• Able to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness when handling financial transactions and sensitive business and customer data, protecting customer privacy, and ensuring the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Able to stand and walk for up to eight hours per shift.
• Able to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture while working on the selling floor.
• Able to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
• Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
• Identify customer needs, provide end-to-end service, and develop lasting client relationships.
• Demonstrate product knowledge, give engaging brand tours and product education, and confidently close sales.
• Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
• Contribute to an inclusive, respectful environment for customers and teammates; be accountable, flexible, receptive to feedback, and willing to learn.
• Build authentic relationships that strengthen brand awareness.
• Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
• Use store systems and data to prioritize work and support efficient, customer-focused execution.
• Uphold brand standards, safety requirements, and policies while helping maintain a positive team environment and protect the business.
• Take on additional priorities and special projects as needed.
• Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Use technology for sales and customer support, product demonstrations, and internal CRM systems.
• Travel as required by the Company to local stores, third-party vendors, and occasional meetings.
• Manage financial transactions and sensitive business and customer data responsibly, and help ensure customer privacy and the comfort and safety of people and property.
• Stand and walk for extended periods, up to eight hours per shift; move furniture weighing up to 75 pounds; assemble furniture on the selling floor; and perform bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Benefits

• Performance-based quarterly bonus
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Paid parental leave
• Paid time off, up to 125 hours within the fiscal calendar year
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program
• Teladoc behavioral health through medical coverage
• Eight paid company-recognized holidays
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Pay at 1.5 times the regular rate for hours worked on company-recognized holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed