FT Sales Associate

Lovesac Company•San Diego, CA

3d•Onsite

About The Position

Lovesac is seeking a Sales Associate to connect with customers, help them design products suited to their lifestyles and spaces, and deliver a strong customer experience. The role calls for an approachable, positive, self-starting team member who can adapt in a fast-paced, customer-first environment and represent the Lovesac brand with integrity. The Sales Associate actively sells Lovesac products, follows the company selling process, maintains a personal quote pipeline, and follows up with customers to drive conversion. The role includes learning and presenting product information, guiding customers through the brand and product experience, closing sales, and building relationships that encourage loyalty and repeat business. Associates are accountable for achieving sales goals and key performance indicators. The position also supports an inclusive and respectful team culture, daily store operations, opening and closing, inventory, visual standards, promotions, safety, and company policies. Associates use store systems and data to prioritize work and deliver efficient, customer-focused execution, and may take on additional priorities and special projects. The job regularly includes peak selling periods, including weekends, holidays, and nights. It requires standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, assembling furniture on the selling floor, and performing tasks involving bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel may be required at the Company’s discretion to local stores, third-party vendors, or occasional meetings.

Requirements

Be at least 18 years of age.
Have at least one year of experience in retail or customer service.
Regularly work high-traffic and peak selling periods, including weekends, holidays, and nights.
Effectively use technology for sales and customer support, including product demonstrations and internal CRM systems.
Travel as required by the Company to local stores, third-party vendors, and occasional meetings, using various forms of transportation.
Demonstrate sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Communicate effectively and manage conflict in a reasonable, nonconfrontational manner.
Stand and walk for extended periods, up to eight hours per shift.
Move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture on the selling floor.
Perform tasks involving bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Responsibilities

Greet customers energetically, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that support loyalty, repeat business, and brand advocacy.
Manage the customer journey from identifying needs through service and relationship-building.
Develop and demonstrate product knowledge, provide brand tours and product education, create an engaging experience, and close sales.
Meet and exceed sales goals and key performance indicators through sound decisions and disciplined execution.
Contribute to an inclusive, respectful environment for customers and teammates, and demonstrate accountability, flexibility, and openness to feedback.
Build authentic relationships through everyday customer and team interactions.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life, accidental death and dismemberment (ADD), short-term disability (STD), and long-term disability (LTD) coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc behavioral health through medical coverage
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
Eight paid company-recognized holidays, with pay at 1.5 times the regular rate for hours worked on those holidays