FT Sales Associate

Lovesac Company • Durham, NC

3d

About The Position

Lovesac is a design-driven furniture brand that creates adaptable, customizable products. Sales Associates connect with customers, help them design products that suit their lifestyles and spaces, and deliver a customer-first experience. The role involves actively selling, building customer relationships, maintaining a quote pipeline, following up to drive sales, and developing product knowledge to provide engaging product demonstrations and brand tours.

Sales Associates contribute to an inclusive and respectful store environment, take accountability for their performance, and use feedback to learn and grow. They also support daily store operations, including opening and closing, inventory, visual standards, promotions, and adherence to safety and company policies. The role requires regular work during busy selling periods, including weekends, holidays, and nights, and may require travel to local stores, vendors, or meetings.

The position requires standing and walking for up to eight hours per shift, moving furniture weighing up to 75 pounds, and assembling furniture on the selling floor. Associates may be eligible for up to 125 hours of paid time off during the fiscal calendar year, overtime pay for hours worked over 40 in a work week, and premium pay for hours worked on recognized company holidays. Benefits are subject to company policy and plan documents.

Requirements

• Must be at least 18 years old.
• At least 1 year of experience in retail or customer service.
• Must regularly be available to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to use technology for sales and customer support, demonstrate products, assist customers, and use internal CRM systems.
• Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
• Excellent judgment, integrity, and trustworthiness when managing financial transactions and sensitive business and customer data, protecting customer privacy, and ensuring the comfort and safety of people and property.
• Effective communication skills and the ability to manage conflict reasonably and nonconfrontationally.
• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to move furniture weighing up to 75 pounds, including lifting or moving items between positions, and assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

• Greet customers and actively sell by following the Lovesac selling process.
• Maintain a personal quote pipeline and follow up with customers to drive conversion.
• Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
• Guide customers through the sales journey, identify their needs, and provide exceptional service.
• Demonstrate product knowledge, provide brand tours and product education, and close sales.
• Work toward and exceed sales goals and key performance indicators.
• Contribute to an inclusive, respectful environment for customers and teammates.
• Remain accountable, flexible, open to feedback, and willing to learn and grow.
• Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
• Use store systems, technology, and data to support customers, prioritize work, and execute efficiently.
• Follow brand standards, safety requirements, and company policies while protecting the business.
• Take on additional priorities and special projects as needed.
• Travel to local stores, third-party vendors, or occasional meetings as required.

Benefits

• Performance-based quarterly bonus
• 401(k) with company match
• Basic life and accidental death and dismemberment coverage
• Short-term disability coverage
• Long-term disability coverage
• Paid parental leave
• Paid time off
• Dependent care savings plan
• Commuter and parking plans
• Legal and identity theft plans
• Pet insurance
• Associate discount
• Medical, dental, and vision plans
• Health savings accounts
• Wellness and gym discounts
• Associate Resource Groups
• Lovesac Gives Back
• Employee Assistance Program (EAP)
• Teladoc behavioral health through medical coverage
• Up to 125 hours of paid time off within the fiscal calendar year
• Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Eight paid company-recognized holidays
• Holiday pay at 1.5 times the regular rate for hours worked on recognized company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed