FT Sales Associate
About The Position
Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. The Sales Associate connects with customers, helps them design products for their lifestyles and spaces, and delivers a customer-first sales experience. The role requires a positive, approachable, self-starting person who builds relationships, adapts in a fast-paced environment, and represents the Lovesac brand with integrity. The associate guides customers through the sales process from initial interaction to follow-up and closing, maintains product knowledge, and works toward sales goals and key performance indicators. The role also supports store operations, including opening and closing, inventory, visual standards, promotions, safety, and company policies. Associates may take on additional priorities and special projects as needed. This role regularly includes working during high-traffic periods, including weekends, holidays, and nights. It involves standing and walking for up to eight hours per shift, moving and assembling furniture weighing up to 75 pounds, and performing activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel to local stores, vendors, and occasional meetings may be required.
Requirements
- Must be at least 18 years old.
- At least 1 year of experience in retail or customer service.
- Availability to regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
- Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
- Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
- Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
- Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to move furniture weighing up to 75 pounds, including lifting or repositioning it, and to assemble furniture on the selling floor.
- Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Responsibilities
- Greet customers and actively sell by following the Lovesac selling process, maintaining a personal quote pipeline, and following up to drive conversion.
- Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
- Manage the customer journey from identifying needs through education, service, and closing sales.
- Demonstrate product knowledge and provide engaging brand tours and product education.
- Meet and exceed sales goals and key performance indicators through sound decisions and disciplined execution.
- Contribute to an inclusive and respectful environment for customers and teammates.
- Remain accountable, flexible, open to feedback, and willing to learn and grow.
- Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
- Use store systems and data to prioritize work and support efficient, customer-focused execution.
- Follow brand standards, safety practices, and policies while protecting customers, property, and the business.
- Take on additional priorities and special projects as needed.
- Travel, as required, to local stores, third-party vendors, and occasional meetings.
Benefits
- Performance-based quarterly bonus
- 401(k) with company match
- Basic life and accidental death and dismemberment coverage
- Short-term and long-term disability coverage
- Paid parental leave
- Paid time off, up to 125 hours within the fiscal calendar year
- Dependent care savings plan
- Commuter and parking plans
- Legal and identity theft plans
- Pet insurance
- Associate discount
- Medical, dental, and vision plans
- Health savings accounts
- Wellness and gym discounts
- Associate Resource Groups
- Lovesac Gives Back
- Employee Assistance Program
- Teladoc behavioral health through medical coverage
- Eight paid company-recognized holidays
- Premium pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on recognized company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
