FT Sales Associate

LOVESAC COMPANY•Hanover, MA

1d•$17 - $19•Onsite

About The Position

Lovesac is hiring a full-time Sales Associate at Hanover Crossing in Hanover, Massachusetts. The role focuses on delivering a customer-first retail experience, connecting with customers, helping them choose furniture suited to their lifestyle and space, and meeting sales goals. Associates use Lovesac’s selling process, maintain and follow up on a personal quote pipeline, build customer relationships, demonstrate product knowledge, provide brand tours and product education, and close sales. The Sales Associate also contributes to an inclusive team culture and supports daily store operations, including opening and closing, inventory, visual standards, promotions, and special projects. The role uses store systems, technology, and CRM tools to support customers and future outreach while following company policies, safety practices, and brand standards. Work includes standing and walking for up to eight hours per shift, assembling furniture on the selling floor, and moving furniture weighing up to 75 pounds.

Requirements

Must be at least 18 years old.
At least one year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to eight hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that support loyalty, repeat business, and brand advocacy.
Manage the customer journey from identifying needs through service and relationship-building.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
Contribute to an inclusive, respectful environment for customers and teammates.
Remain accountable, flexible, open to feedback, and willing to learn and grow.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and execute efficiently with a customer-focused approach.
Follow brand standards, safety requirements, and company policies, and contribute to a positive team environment.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment coverage
Short-term and long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program
Teladoc behavioral health through medical coverage
Eight paid company-recognized holidays
Pay at one and one-half times the regular rate for hours worked over 40 in a work week
Pay at one and one-half times the regular rate for hours worked on company-recognized holidays