FT Sales Associate

LOVESAC COMPANY • Springfield, MO

2d • $17 - $18 • Onsite

About The Position

Lovesac is hiring a full-time Sales Associate to create a welcoming, engaging in-store experience and help customers select and configure furniture to fit their style and space. The role focuses on building customer relationships, delivering exceptional service, meeting sales goals, and encouraging strong sales and service practices across the team. Associates also support store operations, visual merchandising, customer outreach, and the company’s omni-channel customer experience. The position is based at Battlefield Mall in Springfield, Missouri, and requires travel of up to 25%, including to local stores, third-party vendors, and occasional meetings or conferences.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• At least 2 years of experience in retail sales or a customer service role.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to use technology for sales and customer support, including product demonstrations, customer assistance, and internal CRM systems.
• Flexibility to support the omni-channel customer experience in person at the home store, local stores, and third-party vendors.
• Ability to travel as required to local stores, third-party vendors, meetings, and conferences using various forms of transportation.
• Sound judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer information, customer privacy, and the comfort and safety of people and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to move furniture items weighing up to 75 pounds, or to assemble furniture on the selling floor.
• Ability to bend, twist, kneel, reach, stand, stoop, walk, crawl, and climb.
• Ability to demonstrate Lovesac’s values, meet or exceed KPIs, goals, and deadlines, and work collaboratively while treating internal and external clients with dignity and respect.
• Compliance with policies and procedures outlined in the Lovesac Employee Handbook.

Responsibilities

• Engage with customers and model the behaviors, sales techniques, and service standards that build brand loyalty.
• Lead by example through client engagement, proactive selling, and efforts to achieve sales goals while supporting a positive team environment.
• Guide customers from initial interest through purchase, including managing quotes, closing sales, and maintaining customer relationships.
• Review open customer quotes with team members and follow up with customers to improve conversion and provide a seamless sales experience.
• Promote company initiatives, including new products and promotions, to encourage adoption, engagement, and sales performance.
• Meet personal sales goals and key performance indicators and encourage teammates to achieve their goals through collaboration and example.
• Demonstrate product knowledge and effectively demonstrate products, assist customers, and provide product education.
• Conduct and model customer outreach using company-provided tools and communication methods.
• Identify and resolve customer issues promptly to support a positive shopping experience.
• Maintain a welcoming, visually appealing store in accordance with visual merchandising standards.
• Support store operations, including opening and closing, inventory, exchanges, marketing, and promotions, following company standards.
• Use company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, maintain safety, and help minimize risks.
• Assist Store Management with service and operational responsibilities, and perform other duties as assigned.

Benefits

• Paid time off and holiday pay
• Quarterly sales bonus payouts
• 401(k) matching contribution
• Paid parental leave
• Medical, dental, and vision benefit plans
• Health savings and flexible spending accounts
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Critical illness and accident insurance
• Employee assistance program
• Financial wellness tools
• Associate discounts
• Pet insurance
• Up to 125 hours of paid time off within the fiscal calendar year
• Pay at 1.5 times the regular rate for hours worked over 40 in a work week
• Eight paid company-recognized holidays, with pay at 1.5 times the regular rate for hours worked on those holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED