FT Sales Associate

Lovesac Company•Palm Beach Gardens, FL

10d

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. Sales Associates connect with customers, help them design products that suit their lifestyles and spaces, and deliver a customer-first shopping experience. The role involves active selling, building and maintaining customer relationships, learning and presenting product information, and supporting store operations. Associates are expected to represent Lovesac’s values and brand with integrity, contribute to an inclusive team environment, and adapt to changing priorities.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and the ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium-to-large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Must be able to work peak selling periods, including weekends, holidays, and nights.
Must be able to travel as required by the Company using various forms of transportation.

Responsibilities

Greet customers warmly, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer loyalty, repeat business, and brand advocacy through genuine connections and excellent service.
Guide customers through the full sales journey by identifying their needs and developing lasting client relationships.
Develop product knowledge, lead brand tours, educate customers, and close sales.
Take ownership of sales performance and consistently work toward or exceed sales goals and KPIs.
Contribute to an inclusive, respectful environment that values belonging and diverse perspectives.
Act with accountability, flexibility, openness to feedback, and a willingness to learn and grow.
Build relationships and strengthen brand awareness through everyday interactions.
Support store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety practices, and company policies while helping maintain a positive team environment and protect the business.
Take on additional priorities and special projects as needed.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Use technology, product demonstrations, and internal CRM systems to support customers and future outreach.
Travel as required by the Company to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life and accidental death and dismemberment coverage
Short-term and long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program
Teladoc Behavior through medical coverage
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on recognized holidays