Black Friday Associate - Westfarms Mall

PACSUN•Farmington, CT

2h•Onsite

About The Position

The Sales Associate generates sales by demonstrating passion for product, brands, fashion, and trends while providing customers with an exceptional experience. The role executes initiatives and tasks assigned by the leadership team and contributes positively to the store team. The associate delivers engaging, positive, and authentic customer service; focuses on full-price selling while remaining aware of product value and promotions; and responds to customer situations in accordance with company policy, partnering with leadership on escalated issues. The role includes completing assigned tasks efficiently, executing visual directives, maintaining organization and cleanliness, following company and loss-prevention policies, and sharing customer feedback with leadership. The associate supports store sales and operational goals, participates in company and store contests and events, stays current on financial goals and priorities, and executes digital sales strategies such as ship-from-store and BOPIS. The associate represents the PacSun brand, contributes to a positive work environment, follows appearance guidelines, learns about products and trends, and works to improve individual performance as a team member. This is a part-time position requiring availability for 20–40 hours per week and flexibility to work weekends, nights, and peak holiday periods. Physical requirements include lifting and moving merchandise, sitting or standing for extended periods, climbing ladders, walking and maneuvering around store areas, and reaching, twisting, or squatting. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week and maintain schedule flexibility, including weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk and hear regularly; sit, stand, walk, use hands to handle objects, reach, twist, or squat as required.
Ability to maneuver around sales floor, stockroom, and office areas.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations according to policy and procedures, attempting to resolve issues and involving leadership for escalations.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization and cleanliness to support a safe working and shopping environment.
Follow company policies, the Code of Business Conduct, Employee Policy Guide, Safety Program, and Loss Prevention policies; communicate violations to leadership or the Silent Witness Hotline.
Share customer feedback with leadership to improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand through passion for products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines and maintain the company's fashion image.
Learn about products, brands, fashion, and trends, and strive to improve individual performance as a team member.