Black Friday Associate - Holyoke Mall

PACSUN•Holyoke, MA

About The Position

The Sales Associate generates sales by demonstrating enthusiasm for products, brands, fashion, and trends. The role also carries out initiatives and tasks assigned by store leadership and contributes positively to the store team by consistently providing an exceptional customer experience. The associate delivers engaging, authentic customer service; focuses on full-price sales while remaining aware of product value and promotions; handles customer situations according to company policy; and completes assigned tasks efficiently. The role supports visual standards, store organization, cleanliness, safety, loss-prevention procedures, and company policies. Associates share customer feedback with leadership and support store sales and operational goals, including digital strategies such as ship-from-store and BOPIS. The position is part-time and requires availability for a range of 20–40 hours per week, including weekends, nights, and peak holiday periods. Physical duties include lifting and moving merchandise, standing or sitting for extended periods, climbing ladders, and maneuvering around the sales floor, stockroom, and office. The work takes place in an open environment with fluctuating temperatures and standard lighting.

Requirements

Passion for products, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week, including weekends, nights, and peak holiday periods.
Ability to frequently lift or move up to 20 pounds and occasionally lift or move up to 35 pounds.
Ability to frequently sit or stand for long periods and climb ladders as needed.
Ability to talk or hear regularly; sit, stand, walk, handle or feel items, reach, twist, or squat frequently; and maneuver around sales-floor, stockroom, and office areas.
Required vision abilities include close vision, distance vision, depth perception, and ability to adjust focus.
Ability to work in an open environment with fluctuating temperatures and standard lighting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Deliver an engaging, positive, and authentic customer experience.
Focus on full-price selling while staying aware of product value and promotions.
Handle customer situations in compliance with policy and procedures, attempt to resolve issues, and partner with leadership on escalated matters.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards as directed by management.
Maintain organization and cleanliness to support a safe working and shopping environment.
Comply with company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies.
Communicate Loss Prevention violations to leadership or through the Silent Witness Hotline.
Share customer feedback with leadership to help improve the customer experience.
Participate in company and store contests and events.
Stay current on financial goals and priorities and support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Demonstrate passion for the PacSun brand, products, brands, fashion, and trends.
Contribute to a positive working environment by exhibiting core value behaviors.
Follow Employee Appearance Guidelines.
Learn about products, brands, fashion, and trends, and work to improve individual performance as a productive team member.