T Mobile Authorized Retailer Sales Associate

Northeast•Ripley, WV

23h

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is hiring Retail Sales Representatives to represent the T-Mobile brand and help customers find wireless products and services suited to their needs. This is a learning role in which associates work with their team to build skills and expertise, and must successfully complete new employee training. The position offers full-time and part-time opportunities. Spanish-speaking candidates are encouraged to apply but bilingual skills are not required. Associates create an engaging customer experience by helping shoppers continue their journey across online, Customer Care, and in-store channels; demonstrating technology; and recommending personalized device, service, and accessory solutions. They use digital tools to explain coverage and plans, learn about wireless innovations, and partner with T-Mobile colleagues to resolve customer issues, pass along small-business leads, and support team initiatives. Luna Wireless describes career growth and a diverse, inclusive workplace as important parts of its culture.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Ability to succeed in a fast-paced sales environment.
Ability to balance customer needs with performance goals.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Successful completion of new employee training.

Nice To Haves

Retail experience is preferred.
Spanish-English bilingual skills are encouraged but not required.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of current technology.
Recommend personalized devices, service plans, accessories, and IoT products.
Address sales and service needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.