T Mobile Authorized Retailer Sales Associate

Southeast•Tampa, FL

20h•Onsite

About The Position

Luna Wireless, an Authorized T-Mobile Retailer, is hiring Retail Sales Representatives to represent the T-Mobile brand and deliver a strong in-store customer experience. This is a learning role in which new associates work with their team to build sales, service, product, and process skills and must successfully complete new employee training. Associates educate customers about devices, plans, services, and accessories, demonstrate technology, and recommend personalized solutions. The role involves using digital tools, learning about wireless innovations, resolving customer issues with colleagues across channels, and supporting team initiatives. Full-time and part-time positions are available. Spanish-English bilingual candidates are encouraged to apply but are not required.

Requirements

At least 18 years of age.
Legally authorized to work in the United States.
High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Ability to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learn and share ideas, serve customers, and help resolve issues.
Ability to balance customer needs with performance goals.
Ability to successfully complete new employee training.

Nice To Haves

Retail-environment customer service or sales experience is preferred.
Spanish-English bilingual ability is encouraged but not required.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Recommend personalized device, service-plan, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees in business and customer service channels to provide a seamless customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.