SALES ASSOCIATE (FLEX) -FURNITURE STORE

NEXCOM•Honolulu, HI

About The Position

The Sales Associate serves as a customer-facing representative of the company, helping customers identify products and services that meet their needs while presenting the company’s brand and image. The role requires learning about merchandise and explaining its features and purpose in an educational, insightful, and professional manner. The position involves customer service, sales, store organization, cash handling, paperwork, and inventory tasks. Retail experience is preferred but not required; no experience is required. A high school diploma or equivalent is preferred.

Requirements

Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers, peers, and management, including by telephone with proper etiquette.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic attitude with a desire to provide outstanding service.
Ability to perform frequent moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.
Availability to work varied hours, which may include early mornings, evenings, weekends, and holidays.
No experience required.

Nice To Haves

Retail experience preferred, but not required.
High school graduate or equivalent preferred.
Basic knowledge of products and merchandise.

Responsibilities

Proactively engage with customers, ask questions, and listen to their needs.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the appearance of the store.
Cross-sell and upsell products, understand the store layout, and recommend trends and promotions based on individual customer needs.
Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
Use a point-of-sale system to process cash exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, check merchandise in, and ensure it is accurately ticketed; may participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.