Sales Associate

Petco•Central Honolulu, HI

5d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find suitable products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role involves customer service and sales, sharing product and pet care information, processing transactions, maintaining the sales floor, replenishing merchandise, and supporting store operations. You work collaboratively in a fast-paced retail environment and help ensure animals are cared for safely and responsibly. The position is performed in a Pet Care Center retail environment with active engagement on the sales floor. It involves frequent standing and walking, as well as bending, kneeling, reaching, and lifting. You may work near animals and encounter animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and provide friendly, helpful, courteous, and solution-focused service.
Create positive shopping experiences that build customer trust and loyalty.
Collaborate with and support teammates.
Maintain an organized, visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, and promotional setups.
Follow company policies, procedures, and safety standards.
Support store sales and service goals and daily operational routines.
Complete additional tasks and responsibilities as assigned.