Sales Associate

Express • Houston, TX

13d • Onsite

About The Position

PHOENIX Retail, LLC is hiring a Sales Associate for its Express brand at the Houston Premium store. The role provides customers with a great in-store shopping experience and also supports store operations through stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.

The Sales Associate helps maintain a clean, organized, safe, and inviting store environment, follows company policies and procedures, and assists with product-launch changes according to company standard operating procedures. The position also supports customer transactions and service, addresses customer issues or escalates them to Store Management, and promotes credit and loyalty programs by explaining their benefits.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Assist with tasks such as stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED