Sales Associate

Petco•Orange, CA

13d•Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting. You support animal health, safety, and proper care in accordance with Petco policies and standards; provide accurate product and pet care information; and help keep the store clean, safe, organized, and welcoming. You greet customers, provide friendly and solution-focused service, help customers select products and services, process sales and returns, replenish merchandise, and support inventory, merchandising, promotions, and daily operations. The job is performed in a Pet Care Center retail environment and involves active engagement on the sales floor, customer assistance, cashiering, and point-of-sale transactions. It requires frequent standing and walking, bending, kneeling, reaching, and lifting. Employees must be able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, courteous, knowledgeable, and solution-focused service.
Help customers select products and services that meet their pets’ needs; educate them on products, services, and promotions.
Create positive shopping experiences that build customer trust and loyalty, and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Maintain a clean, safe, organized, and welcoming store and visually appealing sales floor.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, daily operational routines, and task execution.
Collaborate with teammates to support store goals.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.