Sales Associate

Express • Richmond Heights, MO

12d • Onsite

About The Position

PHOENIX Retail, LLC operates Express and Bonobos. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at the St Louis Galleria and provides customers with a great in-store shopping experience while supporting store operations, including stocking, cleaning, and folding merchandise.

The role helps maintain an organized and safe store, supports product launches, processes transactions, resolves customer service issues, and promotes credit and loyalty programs. Associates follow company policies and procedures and communicate issues and resolutions to Store Management.

PHOENIX describes benefits for both full-time and part-time associates. Actual compensation depends on factors including work location, education, skills, and experience. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaboration skills and ability to work well within a team.
• Must be currently authorized to work full-time in the United States; the company does not sponsor applicants for work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.

Benefits

• For full-time associates: medical, pharmacy, dental, and vision coverage.
• For full-time associates: 401(k) and Roth 401(k) with company match.
• For full-time associates: merchandise discount.
• For full-time associates: paid time off.
• For full-time associates: parental leave for new moms and dads.
• For part-time associates: access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates: Express merchandise discount.
• Part-time associates: eligibility to participate in the Learn & Earn incentive program.
• Part-time associates: voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED